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New benchmarking programme launched – Gold Standard

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Gold Standard

New benchmarking programme launched – Gold Standard

To achieve Gold Standard, the participating organisation will have to meet a level of competence in all three areas; customer satisfaction, employee engagement and operational performance.

In addition, 1,000 customers per participating organisation will be surveyed on what they think of the company’s service. Employees’ satisfaction with the employer, as well as a range of key internal performance metrics will also be measured.

 
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